Page 24 – Blog

what is a communications platform as a service

CPaaS 101: Communications Platform as a Service

In a world filled with people scrolling, swiping, texting, calling, and downloading on the go, communication tools have become really important for companies to understand and manage consumer expectations. The increasingly dynamic nature of consumer behaviour requires more efficient ways for companies to establish and handle communications. This is where CPaaS comes into the picture. […]

Expert Opinion: Towering and Transforming Your Customer Experience

“Rather than making organisations focus on what they do, focus on what they deliver” – Steve Towers The digital age is changing the customer experience landscape. It is no longer enough to have a great product or the lowest price. In fact, most consumers would pay higher in exchange for a good customer experience. And, […]

real time feedback with cloud centre solutions

Get Real-Time Feedback Faster with Your Contact Center Solution

Managers are the eyes and ears of a business. They are responsible not just for their team, but for moving the business ahead. With their tight schedules, managers are unable to give real-time feedback constantly to their employees. But, feedback is crucial to improve the workings of a team. So, when managers are too busy, […]

Expert Opinion: The Key To Winning New Customers Is To Retain The Existing Ones

Customer service has undergone a paradigm shift owing to the increasingly competitive landscape. The fundamental principle of enhancing customer experience is retaining existing customers to automatically win over new ones. A remarkable customer experience keeps your customers coming back while promoting your services to others. Businesses with excellent customer experience reported higher customer referrals and […]

Food Aggregators: Refining Customer Experience with Call Center Solutions

The food delivery business in India has taken off in the last few years. Brands like Zomato and Swiggy have started to offer quick and easy methods for customers to enjoy delicious food from the comfort of their own homes. Zomato’s impressive listing at their recent IPO affirms that food aggregators in India have come […]

how do the hybrid calling centres get the best of both worlds

Inbound or Outbound? Heard about Hybrid Models?

Maintaining constant communication with your customer base has always been the foundation stone of any successful business. Over the years, the mode of communication has changed as companies adapted to the evolving world of digital communication. We have shifted from the traditional and analogue methods of cold calling to more advanced solutions like chatbots and […]

tackle the economic recession with cloud communications

Cloud Fits the Cost: Low Budget, Big Dreams

The world is in disarray. The COVID-19 pandemic hit humanity like a tsunami and has spread to all seven continents. For most of last year, a worldwide shutdown was in place to contain and minimise the health risks posed by the virus. Even today, most countries around the world are adopting a policy of localised […]

Country In The Cloud: Here’s How You Run An Entire Government Using Cloud Communication

Cloud communications have significantly disrupted the traditional ways of transmitting, collecting and processing data. They are now ushering in a seamless and quicker method of disseminating both public and private messages. Private sectors have already begun to adopt these services en masse. Could your local or national government be next? The government sector, seeing the […]

lord of the rings with cloud communications

Lord Of The Rings: Reimagining It With The Cloud

“…And nine, nine rings were gifted to the race of Men—who above all else, desire power,” said Galadriel. Now, what if one of those nine rings came with the power of cloud communication? Lord of the Rings is considered to be one of the greatest stories ever told. While the setting of Middle-Earth is everything […]

sending wedding invites with cloud communication

Make Weddings Memorable: Send Personalised Voice Invitations in Bulk

The pandemic hit us unexpectedly last year and just when we thought there was a sign of relief, it came back on us even harder. So, while countries across the globe are leaving no stone unturned to safeguard their people, businesses are facing the wrath of the pandemic. Most companies have opted for the remote […]