Almost everyone must have heard it once, that it is cheaper to retain customers than to find a new one. This is true for nearly all organization, no matter what the industry, but most businesses tend to overlook it while planning for the future. Most organizations hardly make an effort to re-engage their customers once […]

With increasing call volume, call drop has turned out to be one of the biggest problems in the call center environment and for various reasons, customers are accessing the customer support inadvertently in a larger number. The final decision making related to a product or a service is getting more and more dependent on a […]

We’ve learned all about predictive dialers and why they are an essential aspect for your business in the previous blog. Now let’s look at the “HOW” associated with predictive dialers. Let’s see how predictive dialers work and what is the process that they follow. Dialers are becoming increasingly popular these days, and the growing hype of customer […]

The call-center industry is expected to witness continuous growth and is believed to become a $407 billion industry by 2022. Despite the steady growth, the call-center agents encounter significant stress during their workday that involves customers’ expectations and business requirements fulfillment. It is difficult for a call-center agent to stay calm and optimistic when he/she […]