Entries by Himani

Expert Opinion: Boosting CX to get more referrals by Alan Pennington

Businesses nowadays are struggling to upgrade their customer experience strategies to reduce customer churn rate and increase revenues—leading to a better position in the market! According to Forbes, ‘’Customer experience is today’s business benchmark.’’ Therefore, we can say that it is evolving as the new norm for brands. Customers these days have a plethora of […]

How to Build a Powerful Customer Engagement Strategy For Improving the Overall Brand Experience?

Did you know: 95% of customers today seek proactive communication from the companies they do business with? Buyers want to interact with you in a convenient, effective and meaningful way. And to meet these ever-evolving customer expectations, you must have a sound engagement plan in place. In fact, it should be your prime objective, aligned […]

Expert Opinion: The Key To Winning New Customers Is To Retain The Existing Ones

Customer service has undergone a paradigm shift owing to the increasingly competitive landscape. The fundamental principle of enhancing customer experience is retaining existing customers to automatically win over new ones. A remarkable customer experience keeps your customers coming back while promoting your services to others. Businesses with excellent customer experience reported higher customer referrals and […]

Hosted Phone Systems: A Game-Changer for University Campuses

Educational institutions are constantly struggling to deliver quality communication to students via their expensive traditional phone systems. Private institutions are also feeling the squeeze in the current financial climate. Budgets are being scrutinised while rising data and telecommunications workloads are continuously stretching the limits of what legacy systems were meant to provide.  A phone system […]

18 Mind-Blowing Omnichannel Statistics That Every Business Should Know For 2021

Omnichannel solutions are designed to deliver a unified experience to customers across different communication channels—phone calls, live chats, emails, in-app chats, social media and chatbots.  The omnichannel approach has set a new benchmark for offering exceptional customer service.  Omnichannel support for popular platforms is one of the most efficient ways to hook your customers to […]

Expert Opinion: How to Deliver Remarkable Customer Experience (and Why it’s so Important)

Did you know Google searches for the term ‘customer experience’ have nearly tripled in the last decade? Why won’t they be; customer-centricity is the key to business success in the modern landscape. With customer expectations evolving rapidly, you need to create a culture around the customer and their needs. Businesses that take steps to please […]

Acefone Takes Home Two Appreciation Awards From FinancesOnline

Acefone recently bagged two honorary awards—“Great User Experience” and “Rising Star”—at the 2020 Awards organised by FinancesOnline.  FinancesOnline is a respected platform, where one can read detailed reviews of B2B and SaaS software as provided by industry experts. Well-curated and comprehensive, these reviews offer a deep understanding of different companies and their services.  FinancesOnline also […]

Expert Opinion: Conquer The Battleground Of Customer Service Challenges With Shane Goldberg

In the long haul, customer retention pays off better than acquisition—this is why companies are focussing more on delivering a competent customer experience (CX) that makes clients stay. A survey conducted by Bloomberg Businessweek found that delivering a good customer experience is among the top strategic objectives for 80% of businesses. Moreover, a Customer Management […]

How Development Sector Can Benefit From Unified Communications?

The development sector has evolved worldwide to become one of the most crucial sectors after agriculture and industry. However, these days non-governmental organisations (NGOs) are the most trusted brands––especially those operated by genuine individuals motivated by humanitarian interest instead of any political, communal or religious agenda.  NGOs play a very crucial role because of two […]

Migrating to the Cloud? – Here’s What You Need to Know About it’s Major Security Controls

Did you know there is a hacking attempt on computers with Internet access every 39 seconds?  To mitigate such a risk, various businesses, law firms, and organisations are migrating towards cloud-based software. In today’s world, when companies are making an enormous shift to the cloud, they majorly focus on cost savings, improved agility as well […]

How An Omnichannel Contact Centre Provides Better Customer Services To SMBs & Large Enterprises?

Even in these tough times, where no one knows when the pandemic is going to end, the key to success for the contact centers is still the same—good customer service. No matter whether they’re an SMB or a large enterprise, many organisations delivered exemplary customer service consistently and survived well even in the crisis. This […]