
What If Harry Potter Lived In The World of Cloud Technologies?
Hold up.
We know that in JK Rowling’s expansive universe, magic interferes with “muggle” technology—or as Arthur Weasley says, “eckeltricity”.
But, what…

How Is Video Customer Engagement Revamping Contact Centres?
Contact centres have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement…

How Customisable Pricing Plans Are A Plus in a UCaaS Solution?
Businesses have left no stone unturned to provide uninterrupted services to their customers amid the current pandemic situation. With the majority of the workforce working…

Why Omnichannel Business Model is No Longer a Choice, But a Necessity?
Today, customers expect your business to be easily accessible from wherever they are. They want integrated support across all channels—whether it is email, social media,…

Revamp Your Business Communication For The Future By Leveraging These UCaaS Trends
We’ve all been a witness to the unprecedented massive digital transformation that has taken place in the past year. No aspect of our lives has been left untouched by this…

Omnichannel Communication Is Booming, Here's Why
The modern market is incredibly diverse. From young people who prefer social media and texts, to older people who might be more comfortable with calling and emails, you need…