Direct Inward Dialing (DID) or Direct Dialing Inward (DDI) is a service that gives a group of numbers to reach the PBX (Private Branch Exchange) of a company. Now the question is why use a DID number? The answer lies in several benefits that DID numbers carry with them. This service helps to maintain a better […]
When choosing a business communication solution, you must always question each solution presented to you to figure out which is going to work best for your business. Investment in communications can be quite a significant outgoing cost for your business, so you need to make sure you have all the information you need before committing […]
If you have not heard about IVR before, an Interactive Voice Response (IVR) system is completely personalisable and gives customers the opportunity to choose which department they come through too, before the call is connected to your operators. With a hosted phone system, you can personalise this system to ensure it is branded and a […]
Growth is the primary objective for any business, which is the reason why organizations are willing to go the extra mile to push forward. While unlocking opportunities is one aspect of inching closer to your growth targets, it is equally vital to identify the challenges that may be slowing down, or worse, killing your business. […]
Remote working can be tricky for businesses who are not used to working in this way, with agents not being in the same room as you, how will you ensure they are giving the best service? How will you ensure they have all the support they need? With a cloud phone system, remote working does […]
Many employees are working from home and this could be a completely new experience for them, so it is more important than ever to keep the lines of communication open for them so they can communicate just as easily as they would sitting across a table from each other in an office. Communication is key […]
Coronavirus has wreaked havoc on the business world, but your business can still remain just as productive with the right equipment. Some businesses have unfortunately been forced to close as they do not have the infrastructure to support home workers. However, with a hosted phone system your staff can connect to your phone system with […]
Call-center agents need to represent the brands to which they provide outsourcing customer services. Hence, it is crucial for them to receive adequate training, as it enables them to keep the brand image intact. While interacting with customers, agents need advanced software solutions to deliver efficient customer service. They require extensive training to handle the […]
A free phone number can keep your business ahead of your competitors in a number of ways, from breaking down barriers to giving you a more professional look; something as simple as a number can have a profound effect on your business and can set you apart from your competitors. We have looked at a […]
You might not have considered a vanity number as part of your marketing campaign, but this could provide a perfect opportunity for you to split test, monitor leads and really see your return on investment and the effectiveness of your marketing efforts. There are different types of vanity number to choose from, each having a […]
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