Scaling up a business is challenging—even more than starting up a new one. While exploring new markets and augmenting global presence are a few ways to grow a business, entrepreneurs often hesitate while taking the plunge into scalability. We get it–scaling a business is not a cakewalk. One has to take several risks and learn […]
Modern businesses require modern business phone service. That’s why companies these days search high and low to find the perfect service to fit their needs. If you’re one of these organisations, you’ve indubitably come across different terms like VoIP and UCaaS; both are praised for their high-benefit, low-cost nature. So how do you make the […]
What Does GDPR Stand For? GDPR stands for General Data Protection Regulation. It is a new legislation introduced by the European Union that requires businesses to protect the personal data and privacy of European Union citizens throughout the world. Its objective is to integrate the flow of data between all member states and strengthen the […]
We live in such a paradoxical world. It has never been easier for brands to get discovered, for brands to advertise, market, get themselves out there, and simply get some conversation going. However, the easier the branding has become, the more difficult it is to get sales out of all this exposure. A free phone […]
The way we do business is changing. Gone are the days when staff members were expected to remain rooted to their desks in the office, cold calling; now clients and employees often work flexibly, while being on the move. COVID-19 has played an integral role in the migration to a flexible work environment. To survive […]
Now you can go global even from your backyard. Irrespective of your business scale, SIP trunks allow you to network like a pro. You can establish a local presence and rope in an international clientele with this simple service in place. With a wide range of exciting benefits, SIP networks can transform your traditional phone […]
Five years doesn’t sound that far away, but it is a long time in terms of customer service. If we think back to 2015, online customer service wasn’t as prevalent as it is today, and physical premises were still very popular. Social media had its place in customer service, but brands did not expect customers […]
In this era of steady digitisation across industries, cloud-based solutions like UCaaS and CCaaS have gained much-deserved prominence. These services offer a host of benefits while being cheaper to operate and maintain. Before we delve deeper into this set of comparisons, let us take a look at what exactly the two terms mean. What is […]
The quality of customer service your business delivers depends not only on how seamlessly your agents can resolve issues but also on the availability and precision of the services you offer. During this COVID-19 pandemic, businesses have been pushed to create a smooth remote environment for their employees. Therefore, it has become difficult to have […]
The world runs on numbers. That’s why it comes as no surprise that customer experience has also become largely data-driven. Rising user expectations demand more than just routine conversations from contact centers—businesses are under pressure to proactively gauge consumer needs and interests. To achieve this, you need to gather sufficient data about the target audience. […]
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