Entries by Olivia Trott

Handling Logistic Challenges With UCaaS and CCaaS

Distributing the COVID-19 Vaccine: Handling Logistic Challenges with CCaaS and UCaaS

Currently, we are witnessing one of the greatest logistical challenges of our time—the distribution of the COVID-19 vaccine across the globe. While the prospect of an effective vaccine brings with it a lot of excitement and hope, the reality is that distribution companies have quite a lot of roadblocks to overcome.  Businesses are taking different […]

How Relevant is Video Communication in Post CoVID-19 World?

How Relevant Is Video Communication In The Post-COVID-19 World. Is It Here To Stay Even After People Go Back To The Office?

2020 is over but some of the challenges that the year brought with itself still loom over us. The pandemic severely impacted several organisations. While some continue to overcome the setback, some were even forced to shut shop.  With new norms like social distancing and contactless transactions, organisations world over have been looking for effective […]

Stats That Will Make You Want To Shift To Cloud Hosting

Top Most Hosted Call Centre Statistics That Will Make You Shift To The Cloud

Contact centres are an integral component of organisations. They help facilitate seamless communication between the target audience and your business. And considering how important support interactions are, you shouldn’t leave any stone unturned to deliver the best of customer experiences. Callers value contact centers that offer round-the-clock-availability, approachable representatives, and prompt resolutions. Businesses, on the […]

Do's and Don'ts of Voicemail Greeting

Do’s & Don’ts For Curating Your Voicemail Greeting

The first experiences your customers have with your business are the deciding factor when it comes to customer retention. Your contact centre plays a pivotal role in creating these experiences.  When a customer contacts you for the first time, their buyer journey––starting from the greeting till the call is disconnected––reflects the credibility and professionalism of […]

UCaaS Eliminates Virtual Communication Challenges

How UCaaS Eliminates Virtual Team Communication Challenges?

Seamless communication between the moving parts of an organisation plays an important role in defining its success. In the present-day scenario, remote work is not just preferred, it’s vital. With several companies shutting shop due to the pandemic, business owners have begun to consider extended remote work seriously.  However, even before the pandemic, there were […]

Features of Hosted Contact Centre

7 Must-Have Features of a Hosted Contact Centre

Phone lines ringing continuously. Your representatives are busy speaking to callers back-to-back. The caller queue is building and customers are waiting impatiently to connect with your agents.  This reads like a typical contact centre scene. But what if your agents are not able to handle the volume of calls? In this scenario, your customers might […]