In this era of steady digitisation across industries, cloud-based solutions like UCaaS and CCaaS have gained much-deserved prominence. These services offer a host of benefits while being cheaper to operate and maintain. Before we delve deeper into this set of comparisons, let us take a look at what exactly the two terms mean. What are […]
The quality of customer service your business delivers depends not only on how seamlessly your agents can resolve issues but also on the availability and precision of the services you offer. During this COVID-19 pandemic, businesses have been pushed to create a smooth remote environment for their employees. Therefore, it has become difficult to have […]
Businesses are always vying for the top spot. In such a competitive landscape, the quality of customer service they provide becomes a huge differentiator. Delivered with empathy, care, and concern, customer care becomes cardinal in customer acquisition and retention. Given the variety of communication channels through which clients can reach you, it’s important to offer […]
The world runs on numbers. That’s why it comes as no surprise that customer experience has also become largely data-driven. Rising user expectations demand more than just routine conversations from contact centers—businesses are under pressure to proactively gauge consumer needs and interests. To achieve this, you need to gather sufficient data about the target audience. […]
Customer service is more important now than it’s ever been. In a world of uncertainty, the experience you can deliver to your clients is what makes them hold on to you, now and for the future. There are plenty of ways in which you can invest in customer experience (CX)—for example, through a feature-rich cloud […]
We’ve come a long way from Alexander Graham Bell’s invention of the telephone. Over the years, a multitude of innovations has become critical to a firm’s operations. One such product is the softphone. This telephony system doesn’t even need a wired desk connection or a business phone device. It operates entirely on the cloud which […]
Technology innovations support businesses, help maintain performance, and sustain productivity during an unexpected crisis. However, engaging employees through online resources continues to be a challenge. Cloud computing has enabled on-site interaction irrespective of the location of the employees. It has empowered organisations to function normally in a distributed set-up. The cloud-managed service landscape is becoming […]
In the current competitive scenario, organisations have begun to outperform each other based on the quality of the customer experiences they deliver. According to a digital trends 2020 report, “Companies that prioritised and effectively managed customer experience were three times more likely than their peers to have significantly exceeded their top business goals in 2019.” […]
Striking the right balance between personal and professional life is a huge challenge. With office schedules busier than ever, it’s vital to effectively juggle between professional responsibilities, family commitments, and spare equal time for self-care. As employers, you may not be directly responsible for providing your workers with a perfectly balanced lifestyle. But, you can […]
Call center managers have varied and fast-paced jobs. They need to be able to think on their feet and be adaptable at all times. Successful call center managers should take time each day to prepare and keep a close look on their agents. This way, they can ensure the best possible customer service is delivered […]
If you want a high performing workforce, you need to equip your staff with all the tools they need to succeed. An empowered team is a happy and productive team, and, therefore, boosting staff morale is important for maintaining a good work culture. This is where VoIP services come in handy. Hosted phone systems allow […]
In the age of the internet, connectivity is everything. For those working remotely, it even becomes a necessity. Businesses need to ensure that their staff, from all corners of the world, can collaborate and work as a team. Here, comes call conferencing. As a power-packed feature of a hosted phone system, it allows you to […]
Silence can be awkward. Even more so, when a customer just wants a quick response. Statistics Source: On Hold 32 This report shows just how important on hold music can be. Music keeps callers engaged long enough to wait and speak to the customer service team. Long waiting time and being on hold can negatively […]
Call centers have emerged as a key touchpoint for businesses. They establish contact with customers, understand their demands, and offer quick and efficient solutions. Though a typical call center set-up reminds us of call queues, frustrated customers, and agents on multiple phone lines, the current scenario has become increasingly streamlined. Backed by cloud-based VoIP systems, […]
As humans, we are always striving for more. And technology’s rapid pace suits us just fine, increasing everyone’s expectations. Businesses are no less; they are constantly looking for new ways to reach their customers and shifting to a hosted cloud phone system is the way forward. Cloud-based phone system, in simple words, is a system […]
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
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